Job Highlights:
- Competitive Salary
- Non-taxable Allowance
- HMO Coverage after a month
- Mentoring and development programs for career growth opportunities
- Employee engagement activities
- “Family-oriented” culture
- Fixed Weekends Off
- Hybrid Set Up
Job Description:
As a member of the Customer Service team, the Customer Service Representative will provide solutions to customer inquiries in a courteous and timely manner, including collaborating with various departments on behalf of the customers.
Duties and Responsibilities:
- Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment and grow our “Safety First Culture”
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Perform related duties as required or assigned by supervisor
Requirements:
- At least 2 years of Experience as Spanish Bilingual CSR
- Proficiency with Microsoft Office (Outlook, Word and Excel applications)
- Ability to use phone and computer systems
- Excellent oral and written communication skills
- Strong listening/comprehension skills
- Ability to stay composed and objective
- Conversational, patient and confident, with a positive attitude
WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.