Job Description

Intelassist Inc. Is looking for an Operations Manager who has passion in providing strong leadership for the operation in supporting the company.

  • Works in tandem with the other Operations Manager to identify and address performance and developmental opportunities
  • Ensures accurate and timely communication of client and account issues to the Management
  • Coordinates with Business Partners, Team Leaders, Managers, IT, Admin, HR and Talent Acquisition
  • Keeps track of employee attendance and makes sure work procedures are complied with
  • Motivates and supports team members through feedback and communication
  • Performs consistent and effective coaching sessions to address performance gaps
  • Prepares reports and presentations according to management or client request
  • Prepares and presents Weekly Business Review for the client
  • Improves quality of results by recommending changes
  • Assists in hiring and on-boarding new employees
  • Communicates company policies
  • Performs other duties as assigned
  • Seeks feedback from the client to identify improvement opportunities
  • Tracks performance against client’s requirements ensuring that client’s metrics are met
  • Creates systems and processes that make it easy for clients to do business with the company
  • Manages execution

Additional attributes required

  • High level of integrity and honesty
  • Optimism, calmness, and flexibility
  • Productivity and quality driven
  • Can demonstrate the ability to learn new processes
  • Independent, quick learner, and has initiative and Confident in working with less supervision
  • Attention to detail is a must.
  • Ability to create friendly but firm rapport with employees
  • No attendance issues
  • Amenable to working on a night shift schedule and shifting schedules
  • Amenable to working weekends and holidays, if necessary

Preferred Work Experience/Skills

  • Candidate must possess at least a Bachelor's/College Degree in any field.
  • Intermediate to advanced expertise in Microsoft Excel is required.
  • Strong customer service domain experience and excellent people management skills
  • Related experience working as a BPO manager for a minimum of 3 years
  • Managed at least 150 head counts.
  • Preferably with sales background (Inbound sales and upselling) and experience in handling new hires and employees under nesting period
  • Experience in team management and performance management
  • Strong decision-making and problem-solving skills
  • Must have excellent verbal and written English communication skill
  • Strong organizational skills

WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.